Zendesk AI
Zendesk (Zendesk Academy)
Last updated July 26, 2026
Zendesk AI is Zendesk's free learning path on automating customer support with its AI tools: deploying AI agents that handle high-volume requests on their own, using Copilot alongside human agents and admins for real-time guidance, and building custom support apps with App Builder using prompts rather than code. Across five modules (about 3 hours 45 minutes), it finishes with a scenario-based assessment that's eligible for the official Zendesk AI Practitioner badge.
What you'll learn
- How Zendesk's AI agents handle incoming support requests without a human in the loop
- Configuring and deploying an AI agent to answer routine customer requests around the clock
- Using Copilot alongside human agents for real-time suggestions and faster replies
- Building and publishing custom support apps with App Builder, using prompts instead of code
- A scenario-based assessment covering AI agent configuration and Copilot use
Frequently asked questions about Zendesk AI
Who is Zendesk AI for?
Zendesk administrators and support teams who want to automate support with AI agents, use Copilot to boost agent productivity, and build custom support apps.
Is Zendesk AI free?
Yes — Zendesk AI is completely free to take.
What are the prerequisites for Zendesk AI?
Access to your own Zendesk admin settings. No previous knowledge or experience with Zendesk AI is required.
Why we suggest this course
Free, first-party, and genuinely hands-on — a five-module learning path taught by Zendesk itself, not a single short lesson. One thing to know: it's built around Zendesk's own admin settings and expects access to a real (or trial) Zendesk instance, so it suits people who already use or are evaluating Zendesk rather than a platform-agnostic customer-service AI primer.