Use cases for Generative AI
The Open University
Last updated October 14, 2026
Use cases for Generative AI looks first at general use cases, where large language models take on repetitive work and free a team's capacity for higher-value tasks, and then at examples of AI solutions being applied in the advice and legal sector. The course states that these models produce errors, that outputs still need human oversight, and that over-reliance can de-skill an organization. It also covers the change side: a strategic framework for adopting AI tools, and the ADKAR model of change management (Awareness, Desire, Knowledge, Ability, Reinforcement). It is part of AI Law and Legal Training, a free collection on OpenLearn Create for advice and legal contexts. It is a self-paced course of around 2.5 to 3 hours, including a short quiz, and enrolling is free.
Part 4 of 8 in AI Law and Legal Training
- Understanding Generative AI
- Skills and strategies for using Generative AI
- Key considerations for successful Generative AI adoption
- Use cases for Generative AI (you are here)
- Ethical and responsible use of Generative AI
- Navigating risk management
- Understanding legal regulation and compliance
- Preparing for tomorrow: horizon scanning and AI literacy
What you'll learn
- Common generative AI use cases, and how to map them onto your own work
- Where AI solutions are being applied in the advice and legal sector
- Automating routine processes to free capacity for higher-value work
- The drawbacks: model errors, the need for human oversight, and de-skilling
- A strategic framework for adopting AI tools, and the ADKAR change-management model
Frequently asked questions about Use cases for Generative AI
Who is Use cases for Generative AI for?
Advisers, legal professionals and managers who want concrete examples of generative AI at work in their own sector, plus a method for introducing it to a team.
Is Use cases for Generative AI free?
Yes — Use cases for Generative AI is completely free to take.
Does Use cases for Generative AI offer a certificate?
Yes. Digital badge and course certificate, awarded on completing all sections and passing the course quiz.
Why we suggest this course
It sets out the drawbacks alongside the benefits: automation frees capacity, but it can also introduce errors. Over time, over-reliance can erode a team's skills. The second part shows where AI is being applied in advice and legal services, rather than in general office work. The ADKAR model covers getting a team to adopt a tool, not only choosing one. AI Law and Legal Training is funded by UKRI Responsible AI (UKRI is UK Research and Innovation) and built by The Open University and the University of Lincoln with Citizens Advice, with support from lawyers at Fieldfisher, Mishcon de Reya and Browne Jacobson.