Artificial Intelligence and the Employee Experience
HRCI (HR Certification Institute)
Last updated September 16, 2026
Artificial Intelligence and the Employee Experience is a paid, self-paced online course from HRCI (HR Certification Institute), about four hours long and available for 180 days from purchase. It follows AI across the employee journey — onboarding, learning and development, performance management and flexible work — and weighs the risks that come with it: depersonalization, privacy and bias. A scenario running through the course casts the learner as the HR professional making those calls. It carries four HR recertification credits.
What you'll learn
- The phases of AI, and how AI-assisted automation shapes onboarding
- Building personalized onboarding plans and learning and development paths
- AI's effect on performance management and flexible work
- Designing AI-assisted employee experiences that align with an organization's culture
- Using AI to support communication, collaboration and workflow
- The challenges: depersonalization, privacy and bias
Frequently asked questions about Artificial Intelligence and the Employee Experience
Who is Artificial Intelligence and the Employee Experience for?
HR and people-operations professionals responsible for onboarding, development or performance who want to apply AI without eroding the human side of the employee experience.
Is Artificial Intelligence and the Employee Experience free?
No — Artificial Intelligence and the Employee Experience is a paid course. Available for 180 days from the date of purchase.
Why we suggest this course
Employee experience is where AI most easily backfires, because the same automation that removes friction can make a workplace feel impersonal. The course is built around that tension, asking how to design AI-assisted experiences that fit an organization's culture rather than flatten it. The running scenario keeps each decision attached to a concrete situation instead of a stated principle.