Empower your workforce with Microsoft Copilot: Operations
Microsoft Learn
Last updated October 6, 2026
Empower your workforce with Microsoft Copilot: Operations is a free Microsoft Learn module set in facilities operations, built around two connected scenarios: a facilities decision and a distribution-center expansion. The first brainstorms a project plan in Whiteboard, compares operational options in a structured Word report, turns that report into an executive presentation in PowerPoint, and prepares decision criteria and vendor materials in Copilot Chat. The second tracks construction milestones, responsibilities, risks and dependencies in Loop, builds an FAQ agent grounded in approved project information, updates safety protocols in OneNote, and emails the changes to operations staff from Outlook. It is part of Microsoft's Empower your workforce with Microsoft Copilot learning path and ends with its own assessment. The exercises are done in your own Microsoft 365 environment. Some tasks need a Microsoft 365 Copilot license, and which agent features are available depends on the licenses and admin settings in place.
What you'll learn
- Brainstorming and organizing a facilities project plan in Whiteboard
- Comparing operational options in a structured Word report, and turning it into an executive presentation in PowerPoint
- Preparing decision criteria and vendor engagement materials with Copilot Chat
- Tracking construction milestones, responsibilities, risks and dependencies in Loop
- Building an FAQ agent with Agent Builder, grounded in approved project information
- Updating safety protocols in OneNote and emailing the changes to operations staff from Outlook
Frequently asked questions about Empower your workforce with Microsoft Copilot: Operations
Who is Empower your workforce with Microsoft Copilot: Operations for?
Operations and facilities staff and project coordinators who want to use Microsoft 365 Copilot for project planning, vendor preparation, safety updates and staff communication.
Is Empower your workforce with Microsoft Copilot: Operations free?
Yes — Empower your workforce with Microsoft Copilot: Operations is free to take. Some tasks need a Microsoft 365 Copilot license, which is sold separately.
What are the prerequisites for Empower your workforce with Microsoft Copilot: Operations?
Access to Microsoft Copilot and the Microsoft 365 apps used in the exercises. Familiarity with Microsoft 365 apps such as Word, PowerPoint, Outlook, OneNote, Whiteboard and Loop is also expected. No coding required.
Why we suggest this course
Its scenarios involve physical work, which brings in tasks such as tracking construction milestones and dependencies, preparing to engage vendors, and revising safety protocols before telling staff what changed. The FAQ agent, which answers from approved project information, is a practical idea for any project where the same questions arrive from many people. One thing to know: the scenarios are a facilities decision and a distribution-center expansion, so someone in another kind of operations role, such as service delivery, will need to translate the examples to their own work.