Empower your workforce with Microsoft 365 Copilot Use Cases
Microsoft Learn
Last updated January 27, 2026
A large, exercise-driven path — about fourteen hours across ten modules — that builds Microsoft 365 Copilot skills role by role. Each module is a set of hands-on scenarios for a specific business function: Executives, Sales, IT, Marketing, Finance, HR, Operations, Communications, Customer Service, and Legal. Tasks range from synthesizing communications across Teams and drafting executive briefings in Word, to running budget forecasts in Excel and building a function-specific agent, so learners practice Copilot in the exact contexts their own role demands. Self-paced.
What you'll learn
- Role-by-role Copilot exercises across ten business functions
- Synthesizing communications and preparing executive summaries in Teams and Word
- Budget forecasting and data analysis in Excel
- Building and using function-specific agents
- Applying Copilot to realistic, multi-step scenarios in your own role
Frequently asked questions about Empower your workforce with Microsoft 365 Copilot Use Cases
Who is Empower your workforce with Microsoft 365 Copilot Use Cases for?
Employees and teams who want hands-on, role-specific practice with Microsoft 365 Copilot and have a licensed Copilot account.
Is Empower your workforce with Microsoft 365 Copilot Use Cases free?
Yes — Empower your workforce with Microsoft 365 Copilot Use Cases is completely free to take.
What are the prerequisites for Empower your workforce with Microsoft 365 Copilot Use Cases?
Basic functional experience with Microsoft 365 services and a good understanding of general IT practices. To complete the hands-on exercises you need a licensed Microsoft 365 Copilot account and a OneDrive account. No coding required.
Why we suggest this course
For teams rolling out Copilot who want practice grounded in their actual jobs rather than generic demos, this path is built function by function — ten distinct roles, each with worked exercises. The depth is the appeal: it goes well past "here is the chat box" into realistic, multi-step tasks per role. One thing to know: the exercises require a licensed (paid) Microsoft 365 Copilot account plus a OneDrive account to complete the file-sharing steps. The path is still free to read and follow, but you cannot do the hands-on exercises without a Copilot seat. The page also lists basic Microsoft 365 experience and a good grasp of general IT practices as prerequisites.