AI Pinnacle

AI Courses for Customer Service Professionals

AI courses for customer service professionals cover AI in support work: some on AI that answers customers, others on AI that helps the support team.

Courses for Customer Service

3 courses.

Discover Agentforce Service

Salesforce (Trailhead)

FreeBeginner

Empower your workforce with Microsoft Copilot: Customer Service

Microsoft Learn

FreeBeginner

Setting Up Your AI-First Helpdesk

Fin (formerly Intercom)

FreeIntermediate

Key concepts

The foundational terms these courses build on — each chip links to a plain-English definition in the AI Pinnacle glossary.

Agentic AIAI AgentAI AssistantAI CopilotChatbotGenerative AIPrompt
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